The All-In-One Guest Check-In Platform for Short Term Rental Owners and Property Managers

My Welcome Desk verifies guests, arranges security deposits and handles the check-in process in one simple process for you. Just like your own welcome desk

Welcome & Guest Check-In

We automatically pull your calendar from your OTA or PMS and contact your guests to verify their ID, handle security deposits and create smart lock codes.

Notify your cleaning team

We automatically send a notification to your cleaning team of new bookings for them to accept or decline and we also send reminders to your cleaning team of upcoming changeovers 24 hours before a guest checkout. This feature also confirm the address and access information for the cleaning team.


Easily import your OTA and PMS transaction history, add your property expenses and create beautifully accurate profit and billing reports.


Let's make welcoming guests easier

As Short Term Rental hosts ourselves, we found that arranging and handling guest check-in, collecting ID, processing security deposits and creating smart lock codes was a manual and slow process.Hence the start of My Welcome Desk which has allowed us to set out to automate and systemise this tedious task in a simple, lean process. We also wanted a way of automating our reporting, so we can easily tell our clients and investors how well their property is performing.

In less than 5 minutes you can permanently automate the guest check-in as part of your short-term rental property business

Upselling made easy - Allow your Guests to book an early check-in or a late checkout based on your availability and collect an extra fee in one easy step

todays clean schedule

Automatic Calendar Sync - Never remind your cleaner again

We’ve all been there, a guest is checking out and another guest is arriving in a few hours and you forgot to arrange a cleaner, with My Welcome Desk, we never let that happen. We send a message to your cleaner 24 hours before they are due to clean, so you never have to remind your cleaner again.

Dashboard - Easily see who is cleaning today, tomorrow and next week.

Deep Clean - Simply click and schedule one of your cleaners to complete a deep clean.

Guest Cancellation or extension, no problem! - We will notify your cleaning team, automatically!

You're in control of your Security Deposits

Simply add your Stripe account to My Welcome Desk to take control of your Security Deposits, handle claims and offer damage waivers on your terms.

The easiest way to verify identities

We have fully integrated Stripe Identity into My Welcome Desk, which offers you and your guests a seamless & secure experience.

Log & Track Maintenance

My Welcome Desk allows you to easily record and track any maintenance issues for your property, so that you can track and keep on top of those pesky repairs. Easily give access to your maintenance team, so they can see when is the best time to visit the property.

billing report from the automated cleaning app

How it Works

Guest books your Short Term Rental property via your OTA, channel manager or direct website
We automatically send a text message to your Guest immediately upon booking
Your guest follows our secure Guest identity and security deposit collection process. They also have the option to choose early check-in and late check-out based on your availability
Once verified by our automated and trusted system, we automatically sync with your smart lock (RemoteLock & TT Lock) and create your guest access code which is automatically sent to your guest

What our customers say

Let's help Automate your short term rental business


Simple, straightforward and honest pricing

We know you're going to love it and we will help you get up and running!

Sign up!

Guest Identity Verification

Security Deposit Collection

Automatic Cleaner Scheduling

£5 / $5 per booking

Billed monthly in arrears, no credit card needed

Let's Get Started

About My Welcome Desk

We are Short Term Rental (STR) hosts and we personally found verifying Guest IDs, taking deposits, agreeing check-in and out times and managing cleaners hard work. So we designed My Welcome Desk to solve these problems and wanted to share it with the all other STR hosts/managers who may be also struggling with these issues

Copyright 2023 My Welcome Desk, which is a trading name of TurnKey I.T Solutions Ltd. We are not an affiliate with any OTAs or PMS providers.